FAQ’s
Why do I need Jump Cover personal accident Insurance?
Skydiving is a high risk activity, every precaution is taken to reduce risk but it cannot be eliminated completely, by taking part in a skydive you accept the risks involved. The cost of tandem jumps do not include any form of accident insurance so if you are injured you will not be covered, take out a Jump Cover policy before you jump for peace of mind.
How long before my skydive should I buy Jump Cover insurance?
As it only takes a couple of minutes online you can purchase a Jump Cover Tandem policy right up to the point before you board the aircraft for your skydive.
How do I buy Jump Cover insurance?
To keep costs down and offer the best value for money you can only purchase Jump Cover online. Its easy and only takes a couple of minutes.
Does the tandem policy cover me for other forms of parachuting or skydiving including indoor (windtunnel) skydiving?
No, this cover is only valid for tandem skydiving and provides personal accident insurance for those taking part in a tandem skydive.
Do you cover non USA residents?
Jump Cover is valid for USA residents and those visiting the USA who are doing a tandem skydive in the USA.
Do you cover fun / club jumpers?
We’re sorry but we only insure tandem students.
What age of skydiver can buy Jump Cover insurance?
Tandem insurance is only valid in the USA for those aged 18 years old up to 75 years old on the day of their jump.
When will my documents be issued?
When you buy online your documents will be issued straight away and sent to you by email (please make certain you enter the correct email address).
What happens if my tandem jump is postponed due to circumstances beyond my control?
Simply email us on changedate@jumpcover.com and we will note the change on our records. We will not need to issue a new certificate of insurance as your original will still be valid as long as you notify us of the change of date.
Will I be covered if I leave incorrect card details or my payment rejects?
It is your responsibility to submit the correct information, if not your insurance may be invalidated. Our website secure credit card system will tell you if your payment hasn’t been accepted, you will not be insured if your payment has not been cleared. Confirmation that you’re insured will be sent to you by email in an automatically generated certificate of insurance (normally within a few minutes of your payment being cleared).
Tips & Advice For First Time Jumpers
- Get there early. Skydives are often organised on a ‘first come, first served’ basis.
- Most drop zones will have a small café or snack bar and some are really good. Check with the DZ staff in advance, if they don’t offer food and drink you might want to take lunch with you.
- Be sure to eat at least breakfast on the day and its important to stay hydrated (no alcohol).
- Be prepared for a long day. If it becomes too cloudy or windy your jump may be delayed until conditions are safe to jump.
- Listen carefully to the instructions you are given on the ground – they are for your safety.
- Trust the instructor. He/she may seem a bit crazy to be constantly jumping out of an airplane, but they know what they’re doing.
- Keep breathing. You are likely to feel at your most nervous as you climb to jump altitude in the plane and at the moment the doors open. When the doors do open take and keep taking deep breaths, it will slow your heart rate down and make you more relaxed.
- Keep your eyes open. You will be well and truly out of your comfort zone but for most tandem skydivers it is a once in a lifetime experience – you should make the most of it and enjoy the incredible views.
- Be prepared for your ears to pop as you freefall. Once your parachute opens, close your mouth, hold your nose and blow out to help alleviate the sensation.
- If you can, try to have friends or family meet you on the ground. Although your feet will be back on the ground you will be on top of the world and will want to share the experience with someone.
- The most important tip we can give you is try to relax, take some deep breaths and ENJOY A ONCE IN A LIFETIME EXPERIENCE.